Refund/Return Policy

Template Overview

Template ID: refund-policy-goods
Version: 2.0.0

To generate this document, pass the structured data described below into the data property of the /api/v1/documents/generate endpoint.

Data Payload Schema

Field	Type	Requirement	Description & Details
`return`	`boolean`	No	What is your return policy? A return policy is a company's rules for accepting returned items from customers. Please note that his is for RETURNS- refunds will come later. Values: `true` (We have a return policy), `false` (We have a 'No return' policy).
`returnDays`	`string`	Conditional	Insert period of Return This is the number of days within which goods must be returned generally. Ex: 5 days. Required if `return` is `true`.
`eligibility`	`array of strings`	Conditional	What must a customer do or have to qualify for return Required if `return` is `true`.
`nonReturnableItems`	`array of strings`	Conditional	Are there items that cannot be returned? Ex: Items marked as final sale or non-returnable or Digital products (e.g., software, e-books, downloadable content). Required if `return` is `true`.
`returnProcess`	`array of strings`	Conditional	Please outline the return process Ex: To initiate a return, log in to your account and submit a return request under Orders Required if `return` is `true`.
`exclusionDays`	`string`	Conditional	If a customer believes they qualify for an exemption, within how many days should they contact you. Ex: 7 days. Required if `return` is `false`.
`refund`	`boolean`	No	What is your refund policy? Values: `true` (We have a refund policy), `false` (We have a 'No refund' policy).
`refundDays`	`string`	Conditional	Insert Number of days required for a refund Ex: 3 days Required if `refund` is `true`.
`nonRefundableFees`	`array of strings`	Conditional	Provide fees that are non refundable Ex: Shipping fees are non-refundable, except in cases where the return is due to a defect or error on our part. Required if `refund` is `true`.
`refundProcess`	`array of strings`	Conditional	Provide conditions of your refund Ex: If an item arrives damaged, please include photos and a description of damage. Required if `return` is `true`.
`exceptionDays`	`string`	Conditional	If a customer believes they qualify for an exemption, within how many days should they contact you. Ex: 7 days. Required if `return` is `false`.
`effectiveDate`	`string`	No	Insert the effective date of this policy This is the date from which this policy is effective. (Format: `YYYY-MM-DD`.)
`contactEmail`	`string`	No	Insert your Email address for escalation
`contactNumber`	`string`	No	Insert your Telephone for escalation
`governingLaw`	`string`	No	What is the governing law? Must be a valid value from the Supported Countries list.

Example JSON Payload

Here is an example of a properly formatted data object for the Refund/Return Policy template.

{
  "templateId": "refund-policy-goods",
  "data": {
    "return": true,
    "returnDays": "5 days",
    "eligibility": [
      "Sample Eligibility"
    ],
    "nonReturnableItems": [
      "Items marked as final sale or non-returnable or Digital products (e.g., software, e-books, downloadable content)"
    ],
    "returnProcess": [
      "To initiate a return, log in to your account and submit a return request under Orders"
    ],
    "refund": true,
    "refundDays": "3 days",
    "nonRefundableFees": [
      "Shipping fees are non-refundable, except in cases where the return is due to a defect or error on our part"
    ],
    "refundProcess": [
      "If an item arrives damaged, please include photos and a description of damage"
    ],
    "effectiveDate": "2026-06-01",
    "contactEmail": "legal@acmecorp.com",
    "contactNumber": "+234 800 000 0000",
    "governingLaw": "Nigeria"
  },
  "format": "pdf"
}