Cancellation Policy

Template Overview

Template ID: cancellation-policy
Version: 2.0.0

To generate this document, pass the structured data described below into the data property of the /api/v1/documents/generate endpoint.

Data Payload Schema

Field	Type	Requirement	Description & Details
`effectiveDate`	`string`	No	Insert the effective date of this policy This is the date from which this policy is effective. (Format: `YYYY-MM-DD`.)
`contactEmail`	`string`	No	Insert your Email address for escalation This is the email address that customers can use to escalate issues related to cancellations.
`contactNumber`	`string`	No	Insert your Telephone for escalation This is the telephone number that customers can use to escalate issues related to cancellations.
`governingLaw`	`string`	No	What is the governing law of this policy? Must be a valid value from the Supported Countries list.
`cancellationDays`	`number`	No	How many days after the order has been placed can a client request a cancellation? This is the number of days after the order has been placed that a client can request a cancellation.
`cancellationPaybackDays`	`number`	No	How many days after the cancellation request is approved will the client receive their money back? This is the number of days after the cancellation request is approved that the client will receive their money back.

Example JSON Payload

Here is an example of a properly formatted data object for the Cancellation Policy template.

{
  "templateId": "cancellation-policy",
  "data": {
    "effectiveDate": "2026-06-01",
    "contactEmail": "legal@acmecorp.com",
    "contactNumber": "+234 800 000 0000",
    "governingLaw": "Nigeria",
    "cancellationDays": 1,
    "cancellationPaybackDays": 1
  },
  "format": "pdf"
}